As one of the very first pure digital agencies in the US, Ciceron continues to thrive by fusing our work directly to the needs and desires of our clients’ customers. We recognize that everyday people, not only marketers, are fully involved in co-creating powerful brand experiences through their connections and content. These myriad touchpoints create powerful sources of data that inform our work, fuel client growth, and allow us to be more honest, nimble, and smarter at each and every step.
For the past 25 years, Ciceron has been dedicated to being advocates for our clients by serving as their “Cicerones” in digital marketing. Cicerones are, by definition, “trusted and masterful guides who navigate complex journeys, ensuring a safe arrival at a destination for their clients.” Unlike many traditional agencies who take their clients on often magical journeys and unfortunately end up in a destination far from where they need to be, Ciceron is keenly focused on leading its clients to where their customers need them to be. Digital is a customer-driven environment, and our work must serve their interests.
Oh, and we win awards. And our clients actually say they love us.
The Role: These are the qualities and strengths we expect for the Account Manager role to support your Account Director, your Ciceron teams, and your clients:
As the Account Manager, your responsibilities could include, but (of course) are not limited to supporting your Account Director and your Ciceron teams in these key areas:
Please submit your resume and a cover letter including what excites you most about this role, why you want to work at Ciceron, and your salary expectations.
We live by these Ciceron values, and work to integrate them into ongoing interactions with clients and each other every day. It’s a guide to living, working and existing in the same space. And these aren’t hard and fast rules. They’re simply shared values within the walls of Ciceron, and hopefully beyond them. We like to think of the following as guideposts to make sure we never stop learning from others, listening to every perspective, and loving what we do. As the Account Manager, your performance and contributions to your teams and the organization will be measured by these:
There’s a heart beating behind that data analyst, That project manager has feelings, too. And that client you deal with every day? They’ve got blood running through their veins just like you. We’re humans first and coworkers second. Empathy and respect should be behind everything we do. Because we’re more than our work.
Bring Your Best Self
Staying within the now can be tricky. After all, we’ve got a lot of other stuff going on outside of work. But, we want people who can be present, positive, and progressive in their thinking. That means bringing all your strengths, showing an active role in the company, being self-aware and always growing as a human being.
One of the greatest things about being human is the “why”, hidden just inside of the endless cosmos of the “unknowing.” Hidden within our everyday work are opportunities to learn something new. It’s simply a matter of seeing it. Never be complacent in your knowledge. Never be satisfied with the status quo. Never be left wanting a life of surprises.
Own Your Expertise
Ciceron was built on the concept of being trusted guides. That’s who we hire. That being said, we ask each person to embrace what they bring to the table and to be passionate about it. To be less cavalier and more comfortable in our skin. Less cocky and more confident in our individual skills.
Whether it’s players on a field or coworkers in an office, we’re one team dedicated to a win that we can all take credit for. Heck, even if you’re not into sports, it’s pretty easy to see the parallels. This is about celebrating victories as a whole, treating everyone with the utmost respect, clear lines of communication, inherent trust and setting others up for success.
Okay, so obviously nobody’s perfect. But, this isn’t really about that anyway. We should always provide coworkers and clients with the best possible “us” that we can. That means high energy output in order to get the same back. When you’re accountable and reliable, you’re the most valuable.
We are our clients’ cicerones—trusted and masterful guides who navigate complex journeys. We understand the world in which brands compete, and we have the experience bringing together data + media + creative to lead the way. Ciceron is a privately held agency celebrating 25 years of guiding clients to success, multiple “best places to work” awards, and a wall of industry-coveted accolades.