Account Manager – Minneapolis

Hello from Ciceron. Nice to meet you. Just a little bit about ourselves:

As one of the very first pure digital agencies in the US, Ciceron continues to thrive by fusing our work directly to the needs and desires of our clients’ customers. We recognize that everyday people, not only marketers, are fully involved in co-creating powerful brand experiences through their connections and content. These myriad touchpoints create powerful sources of data that inform our work, fuel client growth, and allow us to be more honest, nimble, and smarter at each and every step.

For the past 25 years, Ciceron has been dedicated to being advocates for our clients by serving as their “Cicerones” in digital marketing. Cicerones are, by definition, “trusted and masterful guides who navigate complex journeys, ensuring a safe arrival at a destination for their clients.” Unlike many traditional agencies who take their clients on often magical journeys and unfortunately end up in a destination far from where they need to be, Ciceron is keenly focused on leading its clients to where their customers need them to be. Digital is a customer-driven environment, and our work must serve their interests.

Oh, and we win awards. And our clients actually say they love us.

Now, on to you. This is the Cicerone account leader we are looking for:

The Role: These are the qualities and strengths we expect for the Account Manager role to support your Account Director, your Ciceron teams, and your clients:

  • You are a digital-first thinker.
  • You understand the value of Data + Media + Creative working together for highest energy outcomes for your clients.
  • You know how to and understand the importance of establishing trust.
  • You have the ability to adapt as needed.
  • You may support your account director or in some cases serve as the leader on various client projects and thus must demonstrate an ability to organize workload and workflow.
  • You partner closely with internal teams (strategy, creative, media, data, technology, project management) to provide perspective and recommendations to clients.
  • You fully and independently own your responsibilities and deliverables.
  • You help gather information and clear obstacles in order to deliver great work.
  • You enjoy learning.
  • You lead by example.
  • You establish clear objectives and day-to-day priorities for yourself.
  • You regularly communicate with your teams and management.
  • You know how to listen. And you are able to use this talent to effectively translate unique insights and perspectives into inspiring ideas, frameworks and solutions.
  • You understand that success is the result of teamwork. You utilize sound judgement. You know what the right thing to do is and you do it, no matter how hard that may be. And on those rare days when you’re not sure—you ask.
  • Your energy and talent makes everyone around you better.

As the Account Manager, your responsibilities could include, but (of course) are not limited to supporting your Account Director and your Ciceron teams in these key areas:

  • Serve as the North Star to keep an eye on the business strategy of the client at all times.
  • Enjoy building relationships with various roles within the clients’ organization and continue to find new paths to explore.
  • Serve as the internal contact liaison between the client and strategy, data, media, and creative teams. Receive and provide all client direction, questions, and relevant information to teams.
  • Collaborate with project management to drive and influence the project process from initial briefing through implementation.
  • Author comprehensive and inspirational project and creative briefs.
  • Ensure alignment with briefs, account strategy, and understanding of client issues.
  • Determine “readiness” of work for presentations with the strategy, data, media, and creative teams prior to sending to clients or other partners.
  • Ensure smooth transition of the strategic process to the implementation process.
  • Organize content, flow and materials with strategy, data, media, and creative teams to create a compelling presentation and best representation of Ciceron.
  • Support client relationships that encourage mutual respect and trust that align with the Ciceron Values.
  • Deliver concise, accurate and actionable accounts of meetings and discussions.
  • Help develop proposals, budgets, and reconciliations for all project activity on assigned accounts.
  • Review financial performance against approved retainers or SOWs.
  • Help manage project deliverables and generate Change Orders for out of scope work.
  • Understanding of and ability to articulate Ciceron’s core services and product offerings.
  • Support in the development of case studies, business development decks and proposals as requested.

Qualifications

  • Bachelor’s Degree or related experience
  • 3-5 years of experience in the account management and/or agency space
  • Direct experience with clients
  • Strong written and verbal communication skills
  • Experience with digital marketing and paid media
  • This role is based in our Minneapolis office

 

Think you’ve got what it takes? Apply below:

Please submit your resume and a cover letter including what excites you most about this role, why you want to work at Ciceron, and your salary expectations.

 

The Ciceron Values:

We live by these Ciceron values, and work to integrate them into ongoing interactions with clients and each other every day. It’s a guide to living, working and existing in the same space. And these aren’t hard and fast rules. They’re simply shared values within the walls of Ciceron, and hopefully beyond them. We like to think of the following as guideposts to make sure we never stop learning from others, listening to every perspective, and loving what we do. As the Account Manager, your performance and contributions to your teams and the organization will be measured by these:

Have Empathy

There’s a heart beating behind that data analyst, That project manager has feelings, too. And that client you deal with every day? They’ve got blood running through their veins just like you. We’re humans first and coworkers second. Empathy and respect should be behind everything we do. Because we’re more than our work.

Bring Your Best Self

Staying within the now can be tricky. After all, we’ve got a lot of other stuff going on outside of work. But, we want people who can be present, positive, and progressive in their thinking. That means bringing all your strengths, showing an active role in the company, being self-aware and always growing as a human being.

Be Curious

One of the greatest things about being human is the “why”, hidden just inside of the endless cosmos of the “unknowing.” Hidden within our everyday work are opportunities to learn something new. It’s simply a matter of seeing it. Never be complacent in your knowledge. Never be satisfied with the status quo. Never be left wanting a life of surprises.

Own Your Expertise

Ciceron was built on the concept of being trusted guides. That’s who we hire. That being said, we ask each person to embrace what they bring to the table and to be passionate about it. To be less cavalier and more comfortable in our skin. Less cocky and more confident in our individual skills.

Team First

Whether it’s players on a field or coworkers in an office, we’re one team dedicated to a win that we can all take credit for. Heck, even if you’re not into sports, it’s pretty easy to see the parallels. This is about celebrating victories as a whole, treating everyone with the utmost respect, clear lines of communication, inherent trust and setting others up for success.

Deliver Excellence

Okay, so obviously nobody’s perfect. But, this isn’t really about that anyway. We should always provide coworkers and clients with the best possible “us” that we can. That means high energy output in order to get the same back. When you’re accountable and reliable, you’re the most valuable.

 

We are our clients’ cicerones—trusted and masterful guides who navigate complex journeys. We understand the world in which brands compete, and we have the experience bringing together data + media + creative to lead the way. Ciceron is a privately held agency celebrating 25 years of guiding clients to success, multiple “best places to work” awards, and a wall of industry-coveted accolades.