The ROI of Customer Loyalty [Infographic]

June 15, 2015

Loyal customers are the lifeblood of your business, or at least they should be. These are the customers that not only purchase your products or services, but are emotionally invested in your organization and passionate about what you do. This loyalty certainly does not happen overnight, however, it can be achieved through a series of positive interactions. Below is a short list of ways to build and maintain customer loyalty:

  • Recognize your loyal customers. Write or recognize the customer with a sincere thank you message. Let the individual know your business couldn’t be where it is without him or her.
  • Provide the loyal customer with exclusive, pre-released information about your latest products or services.
  • Listen to these customers. Allow them to share their thoughts on how you can make your products better, and highlight what changes you made because of their suggestions.
  • If possible, provide a unique experience that a general consumer would not have access to. For example, invite the customer to be part of a fan tunnel when a sports team runs onto the court, or offer the customer pre-released products and an opportunity to provide feedback.
  • Most importantly, continue to deliver a first-class experience that your customers have come to know and they will want to share each and every amazing thing you do.

Want to chat more about building customer loyalty? Email me–